go to top
Obsidian Business Service Intelligence

Automation of the control of a supplier’s SLA

Automated SLA control

At the Vision17 event of itSMF Spain, of which Obsidian was a gold sponsor, Diego Berea presented a case study on automation in the control of a supplier’s SLAs. To do this, ITIL/ISO 20000 metrics and indicators are used to build a real-time model of service monitoring based on Obsidian. This way, Obsidian simplifies even more the tasks of data analysis and compliance level control.

The presentation can be seen on our Youtube channel, and it currently has 14200 visits on YouTube and 439 likes.

If you wish to be updated about new videos posted by Obsidian, subscribe to our channel and YouTube will notify you whenever new content is available.

If you want more information about SLA control and monitoring with Obsidian, or other features of our platform, please contact us via the attached form.

NOTE Only professional e-mail addresses are accepted. Requests from gmail, yahoo, hotmail, etc. accounts will not be processed.

The personal data collected via the form will be used to process your request. You may exercise your rights of access, rectification and cancellation by writing to Obsidian Soft, calle Méndez Álvaro, 20 · 18045 · Madrid.

You can also subscribe to our newsletter or to our YouTube channel, which currently has 1580 subscribers. You may also be interested in reading our blog, as well as the snews section of our website in order to find our more about Obsidian. Lastly, you can follow us on LinkedIn, Facebook and Twitter.



    X