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Obsidian Business Service Intelligence

Automation of the control of a supplier’s SLA

At the Vision17 event of itSMF Spain, of which Obsidian was a gold sponsor, Diego Berea presented a case study on automation in the control of a supplier’s SLAs, using ITIL / ISO 20000 metrics and indicators to build a real-time model of service monitoring based on Obsidian.

The video currently has 13911 visits on YouTube and 443 likes.

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