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Obsidian Business Service Intelligence

Obsidian participates in itSMF Spain’s online course on IT management tools

On Thursday 23 March, Obsidian took part in the free online course on IT management organized by itSMF Spain, with a presentation on Indicators: Automation of service level calculation, anticipation and reaction capabilities. The free online course on IT management tools created by itSMF Spain, which is aimed at both executives and professionals, took place from March 8-29 and consisted of six 45-minute webinars. The programme of the course was as follows:

    • March 8, 16:00h: 01. Current status and existing trends for IT Service Management Tools (itSMF)
    • March 9, 16:00h: 02. Application of emerging technologies to Incident, Problem and Change Management (EasyVista)
    • March 15, 16:00h: 03. Configuration Management: Bringing together Inventory and CMDB for a better IT service (Alberto Lombardía – Proactivanet)
    • March 22, 16:00h 04. Project management with a focus on Agile and DevOps implementation tools (Serem)
  • March 29, 16:00: 06. Debate on trends in IT Management Tools (Moderated by itSMF)

Access to the presentation and view on demand.