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Obsidian Business Service Intelligence

PwC succeeds in obtaining ISO 20000 certification with Obsidian

The consultancy company PwC Spain has succeeded in achieving ISO 20000 certification for its IT services, following an external auditing process carried out by the UK based BSI Group. PwC monitors its IT service performance using Obsidian, a platform that the BSI auditor team emphasized in their audit report as one of the essential elements in the automation of PwC’s service provision reports and dashboards.