Key enhancements in Obsidian 2.0
- New RestFul API for inbound and outbound connections
- New class model for integration with monitoring tools, CMDBs, etc.
- Parallel processing of the calculation engine (Enterprise edition only)
- Visual editor for isometric maps
- Calendar management
- New views for SLA compliance
- Enhanced failure management, calculating MTBF, MTTR and MTTF
- New dashboards and reporting
- New Obsidian data2text server allowing on-premises deployment
- New Obsidian data2text native client
- Obsidian bot for skype, facebook messenger and web chat
- Support for many new tools
- Etc.
PLATFORM
Obsidian enables you to model IT services using data collected from monitoring and service desk tools, as well as other sources within the organization, assuring complete monitoring of the most relevant aspects of service provision management.
On-premises & SaaS installation
On-premises, SaaS or hybrid deployment available. Distributed architectures are also supported
CORPORATE TOOL INTEGRATION
Easy integration with the organization's pre-existing monitoring and service desk tools
ITIL/ISO 20000 and IT4IT supported
Aligned with ITIL/ISO 20000 processes and IT4IT value flows
TOOL COMPATIBILITY
MONITORING TOOLS
SERVICE DESK TOOLS
Or any ITSM tool that supports metric and indicator submissions to RESTful web services.
CMDBs
Obsidian is a key tool for the implementation of service management systems and is setup in accordance with ISO 20000 processes and ITIL best practices.
There are three available editions:
OBSIDIAN CORE
Obsidian core’s open source edition for developers and investigators of Machine Learning, Deep Learning, Big Data, control charts and other technologies used within Obsidian.
Access to this edition is by invitation only.
OBSIDIAN PROFESSIONAL
Commercial edition of Obsidian ideal for any organization, with all platform features available.
OBSIDIAN ENTERPRISE
Advanced edition for distributed deployments, with parallel computing and other specialised requirements.