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New Obsidian 2.0

The Intelligent Management Platform for IT Services for Business

Key enhancements in Obsidian 2.0

  • New RestFul API for inbound and outbound connections
  • New class model for integration with monitoring tools, CMDBs, etc.
  • Parallel processing of the calculation engine (Enterprise edition only)
  • Visual editor for isometric maps
  • Calendar management
  • New views for SLA compliance
  • Enhanced failure management, calculating MTBF, MTTR and MTTF
  • New dashboards and reporting
  • New Obsidian data2text server allowing on-premises deployment
  • New Obsidian data2text native client
  • Support for many new tools
  • Etc.
Monitorización inteligente de servicios con Obsidian

PLATFORM

Obsidian enables you to model IT services using data collected from monitoring and service desk tools, as well as other sources within the organization, assuring complete monitoring of the most relevant aspects of service provision management.

On-premises & SaaS installation

On-premises, SaaS or hybrid deployment available. Distributed architectures are also supported

CORPORATE TOOL INTEGRATION

Easy integration with the organization's pre-existing monitoring and service desk tools

ITIL/ISO 20000 and IT4IT supported

Aligned with ITIL/ISO 20000 processes and IT4IT value flows

TOOL COMPATIBILITY

MONITORING TOOLS

  • Azure
  • Cacti
  • Centreon
  • CheckMK
  • Cisco Prime
  • Citrix Director
  • eG Innovations
  • Google analytics
  • IBM Tivoli
  • Icinga
  • InfluxDB / Chronograf
  • IP-Label Datametrie GX
  • IP-Label newtest
  • Microsoft SCOM
  • Nagios
  • New Relic
  • Observium
  • Op5
  • OPManager
  • Oracle RUEI
  • Pandora FMS
  • Solarwinds
  • VMWare Virtual Center
  • VMWare vRealize Operations
  • Websitepulse
  • Zabbix
  • Zenoss
  • SERVICE DESK TOOLS

  • BMC Remedy
  • CA Service Desk
  • EasyVista
  • FootPrints
  • Jira
  • Microsoft Service Manager
  • OTRS
  • Service Desk Plus
  • Servicenow
  •  

    Or any ITSM tool that supports metric and indicator submissions to RESTful web services.

    CMDBs

  • BMC Atrium CMDB
  • EasyVista CMDB
  • FootPrints CMDB
  • OTRS CMDB
  • Service Desk Plus CMDB
  • ServiceNow CMDB
  • Obsidian is a key tool for the implementation of service management systems and is setup in accordance with ISO 20000 processes and ITIL best practices.

    There are three available editions:

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    OBSIDIAN CORE

    Obsidian core’s open source edition for developers and investigators of Machine Learning, Deep Learning, Big Data, control charts and other technologies used within Obsidian.

    Access to this edition is by invitation only.

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    OBSIDIAN PROFESSIONAL

    Commercial edition of Obsidian ideal for any organization, with all platform features available.

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    OBSIDIAN ENTERPRISE

    Advanced edition for distributed deployments, with parallel computing and other specialised requirements.

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