The Intelligent Management Platform for IT Services for Business
Obsidian enables you to model IT services using data collected from monitoring and service desk tools, as well as other sources within the organization, assuring complete monitoring of the most relevant aspects of service provision management.
On-premises, SaaS or hybrid deployment available. Distributed architectures are also supported
Easy integration with the organization's pre-existing monitoring and service desk tools
Aligned with ITIL/ISO 20000 processes and IT4IT value flows
Or any ITSM tool that supports metric and indicator submissions to RESTful web services.
Obsidian is a key tool for the implementation of service management systems and is setup in accordance with ISO 20000 processes and ITIL best practices.
There are three available editions:
Obsidian core’s open source edition for developers and investigators of Machine Learning, Deep Learning, Big Data, control charts and other technologies used within Obsidian.
Access to this edition is by invitation only.
Commercial edition of Obsidian ideal for any organization, with all platform features available.
Advanced edition for distributed deployments, with parallel computing and other specialised requirements.