{"id":2972,"date":"2017-01-05T23:18:36","date_gmt":"2017-01-05T22:18:36","guid":{"rendered":"https:\/\/www.obsidiansoft.com\/?page_id=2972"},"modified":"2024-01-26T13:17:35","modified_gmt":"2024-01-26T12:17:35","slug":"intelligent-it-service-monitoring-to-align-it-with-the-business","status":"publish","type":"page","link":"https:\/\/www.obsidiansoft.com\/en\/","title":{"rendered":"Intelligent IT Service Monitoring to align IT with the Business"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row row_type=&#8221;parallax&#8221; parallax_content_width=&#8221;in_grid&#8221; anchor=&#8221;home&#8221; text_align=&#8221;left&#8221; background_image=&#8221;5729&#8243; full_screen_section_height=&#8221;no&#8221; section_height=&#8221;600&#8243;][vc_column][qode_elements_holder number_of_columns=&#8221;one_column&#8221;][qode_elements_holder_item item_padding=&#8221;0&#8243; vertical_alignment=&#8221;middle&#8221; advanced_animations=&#8221;no&#8221; item_padding_1024_1280=&#8221;0 43% 0 0&#8243; item_padding_768_1024=&#8221;14% 4% 17% 0&#8243; item_padding_600_768=&#8221;14% 4% 17% 0&#8243; item_padding_480_600=&#8221;16% 0 16%&#8221; item_padding_480=&#8221;16% 0 16%&#8221;][vc_empty_space height=&#8221;0px&#8221; el_class=&#8221;responseSpace&#8221;][vc_column_text]<\/p>\n<div>\n<h1 class=\"maintitle\">Obsidian<\/h1>\n<\/div>\n<p>[\/vc_column_text][vc_empty_space][vc_column_text]<\/p>\n<p class=\"q_slide_text mainsubtitle\">Intelligent IT Service Modelling Platform to align IT with the business<\/p>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;39px&#8221;]<a  itemprop=\"url\" href=\"https:\/\/www.obsidiansoft.com\/en\/obsidian3\" target=\"_self\"  class=\"qbutton  white default\" style=\"\">Architecture and integrations<\/a>[\/qode_elements_holder_item][\/qode_elements_holder][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; anchor=&#8221;features&#8221; angled_section=&#8221;yes&#8221; angled_section_position=&#8221;top&#8221; angled_section_direction=&#8221;from_right_to_left&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#ffffff&#8221; css=&#8221;.vc_custom_1485074874437{padding-top: 86px !important;padding-bottom: 0px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2>A new generation of smart tools to align IT with the business<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1671693735049{margin-top: 15px !important;}&#8221;]Some of the new features include:<\/p>\n<ul>\n<li><strong>Shorter reaction time<\/strong>, through intuitive dashboards that allow the user to locate problems at a glance, minimizing response time.<\/li>\n<li><strong>Productivity optimization, <\/strong>reducing team efforts required to find the origin of problems.<\/li>\n<li><strong>Anticipation of errors<\/strong>,\u00a0 through leading indicators at the level of business processes and IT services.<\/li>\n<li>Etc.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_single_image image=&#8221;5954&#8243; img_size=&#8221;full&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; anchor=&#8221;features&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#f5f5f5&#8243; css=&#8221;.vc_custom_1483784397101{padding-top: 86px !important;padding-bottom: 50px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<div style=\"width: 1060px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-2972-1\" width=\"1060\" height=\"663\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/introEN.mp4?_=1\" \/><a href=\"https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/introEN.mp4\">https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/introEN.mp4<\/a><\/video><\/div>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;&#8221; el_class=&#8221;empty29&#8243;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-6 vc_col-md-6&#8243;][vc_column_text]<\/p>\n<h2>What is Obsidian?<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1520766474549{margin-top: 15px !important;margin-bottom: 30px !important;}&#8221;]Obsidian is a Business Service Intelligence &amp; Analytics platform, part of the domain-agnostic AIOps market. It was mainly designed to help aligning IT Services with business objectives. It provides real-time, historic, and predictive metrics and indicators through innovative dashboards and reporting.[\/vc_column_text][vc_column_text]<\/p>\n<h2>Intelligent IT service monitoring<\/h2>\n<p>[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1542346878664{margin-top: 15px !important;}&#8221;]Obsidian provides a holistic view\u00a0of IT service performance. Therefore, it allows to monitor and improve its alignment of IT services with business objectives. In addition, tt combines powerful many out-of-the-box features with advanced design tools for the creation of custom dashboards and reports to match all user requirements.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#ffffff&#8221; css=&#8221;.vc_custom_1485074898091{padding-bottom: 150px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1464680205480{padding-right: 5% !important;}&#8221; offset=&#8221;vc_col-lg-3 vc_col-md-3&#8243;][vc_empty_space height=&#8221;44px&#8221;]<span data-type=\"circle\" data-hover-bg-color=\"#345c62\" data-hover-icon-color=\"#ffffff\" class=\"qode_icon_shortcode fa-stack q_font_awsome_icon_stack fa-lg pull-center \" style=\"font-size: 50px;font-size: 64px; \"><i class=\"fa fa-circle fa-stack-base fa-stack-2x\" style=\"color: #5f8085;\"><\/i><i class=\"qodef-icon-linea-icon icon-basic-chronometer qode_icon_element fa-stack-1x\" style=\"font-size: 50px;color: #ffffff;\" ><\/i><\/span>[vc_empty_space height=&#8221;21px&#8221;][vc_column_text]<\/p>\n<h3 class=\"styleh3center\">AUTOMATIC ASSESSMENT OF SLA COMPLIANCE<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text][\/vc_column_text][vc_empty_space height=&#8221;1px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3&#8243; css=&#8221;.vc_custom_1464680366022{padding-right: 5% !important;}&#8221;][vc_empty_space height=&#8221;44px&#8221;]<span data-type=\"circle\" data-hover-bg-color=\"#345c62\" data-hover-icon-color=\"#ffffff\" class=\"qode_icon_shortcode fa-stack q_font_awsome_icon_stack fa-lg pull-center \" style=\"font-size: 50px;font-size: 64px; transition-delay: 0ms; -webkit-transition-delay: 0ms; -moz-transition-delay: 0ms; -o-transition-delay: 0ms;\"><i class=\"fa fa-circle fa-stack-base fa-stack-2x\" style=\"color: #5f8085;\"><\/i><i class=\"qodef-icon-linea-icon icon-ecommerce-graph-increase qode_icon_element fa-stack-1x\" style=\"font-size: 50px;color: #ffffff;\" ><\/i><\/span>[vc_empty_space height=&#8221;21px&#8221;][vc_column_text]<\/p>\n<h3 class=\"styleh3center\">ALIGNMENT OF IT SERVICES WITH BUSINESS OBJECTIVES<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text][\/vc_column_text][vc_empty_space height=&#8221;1px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3&#8243; css=&#8221;.vc_custom_1464680370438{padding-right: 5% !important;}&#8221;][vc_empty_space height=&#8221;44px&#8221;]<span data-type=\"circle\" data-hover-bg-color=\"#345c62\"  class=\"qode_icon_shortcode fa-stack q_font_awsome_icon_stack fa-lg pull-center \" style=\"font-size: 50px;font-size: 64px; transition-delay: 0ms; -webkit-transition-delay: 0ms; -moz-transition-delay: 0ms; -o-transition-delay: 0ms;\"><i class=\"fa fa-circle fa-stack-base fa-stack-2x\" style=\"color: #5f8085;\"><\/i><i class=\"qodef-icon-linea-icon icon-basic-todo-txt qode_icon_element fa-stack-1x\" style=\"font-size: 50px;color: #ffffff;\" ><\/i><\/span>[vc_empty_space height=&#8221;21px&#8221;][vc_column_text]<\/p>\n<h3 class=\"styleh3center\">AUTOMATIC INTERPRETATION IN NATURAL LANGUAGE<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text][\/vc_column_text][vc_empty_space height=&#8221;1px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; offset=&#8221;vc_col-lg-3 vc_col-md-3&#8243; css=&#8221;.vc_custom_1464680219222{padding-right: 5% !important;}&#8221;][vc_empty_space height=&#8221;44px&#8221;]<span data-type=\"circle\" data-hover-bg-color=\"#345c62\" data-hover-icon-color=\"#ffffff\" class=\"qode_icon_shortcode fa-stack q_font_awsome_icon_stack fa-lg pull-center \" style=\"font-size: 50px;font-size: 64px; \"><i class=\"fa fa-circle fa-stack-base fa-stack-2x\" style=\"color: #5f8085;\"><\/i><i class=\"qodef-icon-linea-icon icon-basic-compass qode_icon_element fa-stack-1x\" style=\"font-size: 50px;color: #ffffff;\" ><\/i><\/span>[vc_empty_space height=&#8221;21px&#8221;][vc_column_text]<\/p>\n<h3 class=\"styleh3center\">SUPPORT FOR ITIL AND ISO 20000 PROVISION PROCESSES<\/h3>\n<p>[\/vc_column_text][vc_empty_space height=&#8221;16px&#8221;][vc_column_text][\/vc_column_text][vc_empty_space height=&#8221;1px&#8221;][\/vc_column][\/vc_row][vc_row row_type=&#8221;parallax&#8221; parallax_content_width=&#8221;in_grid&#8221; anchor=&#8221;funcionalidades&#8221; text_align=&#8221;left&#8221; background_image=&#8221;1895&#8243; full_screen_section_height=&#8221;no&#8221; section_height=&#8221;150&#8243; el_id=&#8221;funcionalidades&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1483876923340{padding-top: 60px !important;}&#8221;]<\/p>\n<h2><span class=\"stylewhite\"><b>PRIMARY FEATURES<\/b><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#ffffff&#8221; padding_top=&#8221;70&#8243; padding_bottom=&#8221;70&#8243;][vc_column][vc_column_text]Some of the most relevant features of Obsidian are summarized as follows:[\/vc_column_text][vc_row_inner row_type=&#8221;row&#8221; type=&#8221;full_width&#8221; text_align=&#8221;left&#8221; padding_top=&#8221;70&#8243; css_animation=&#8221;&#8221;][vc_column_inner 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height=&#8221;10px&#8221;][\/vc_column_inner][\/vc_row_inner][vc_column_text css=&#8221;.vc_custom_1520761220287{padding-top: 60px !important;}&#8221;]<\/p>\n<h2>FURTHER INFORMATION ABOUT INTELLIGENT IT SERVICE MONITORING TO ALIGN IT WITH THE BUSINESS<\/h2>\n<p>[\/vc_column_text][vc_column_text]Don&#8217;t hesitate to <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">contact us<\/a> to request more information on\u00a0 intelligent service monitoring with Obsidian. In addition, you can subscribe to the <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/en\/newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\">Obsidian newsletter<\/a> or to the\u00a0 <a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">Obsidian YouTube channel<\/a>. It currently has 1570 subscribers. Consider also reading our <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/en\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">blog<\/a> and <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/en\/news\/\" target=\"_blank\" rel=\"noopener noreferrer\">news sections<\/a> for further insights about Obsidian. Finally, you can follow us on <a class=\"inbound-track-link\" href=\"https:\/\/www.linkedin.com\/company\/15144175\" target=\"_blank\" rel=\"noopener noreferrer\">linked-in<\/a>, <a class=\"inbound-track-link\" href=\"https:\/\/www.facebook.com\/obsidiansoftware\" target=\"_blank\" rel=\"noopener noreferrer\">facebook<\/a> and <a class=\"inbound-track-link\" href=\"https:\/\/twitter.com\/intent\/user?screen_name=Obsidian_Soft\" target=\"_blank\" rel=\"noopener noreferrer\">twitter<\/a>.<\/p>\n<div class=\"g-ytsubscribe\" data-channelid=\"UCCbaQSQvLT9et2a1eGvohfg\" data-layout=\"default\" data-count=\"default\"><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; angled_section=&#8221;yes&#8221; angled_section_position=&#8221;bottom&#8221; angled_section_direction=&#8221;from_right_to_left&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; background_color=&#8221;#ffffff&#8221;][vc_column][vc_single_image image=&#8221;5707&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; qode_css_animation=&#8221;&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row row_type=&#8221;parallax&#8221; parallax_content_width=&#8221;in_grid&#8221; anchor=&#8221;home&#8221; text_align=&#8221;left&#8221; background_image=&#8221;5729&#8243; full_screen_section_height=&#8221;no&#8221; section_height=&#8221;600&#8243;][vc_column][qode_elements_holder number_of_columns=&#8221;one_column&#8221;][qode_elements_holder_item item_padding=&#8221;0&#8243; vertical_alignment=&#8221;middle&#8221; advanced_animations=&#8221;no&#8221; item_padding_1024_1280=&#8221;0 43% 0 0&#8243; item_padding_768_1024=&#8221;14% 4% 17% 0&#8243; item_padding_600_768=&#8221;14% 4% 17% 0&#8243; item_padding_480_600=&#8221;16% 0 16%&#8221; item_padding_480=&#8221;16% 0 16%&#8221;][vc_empty_space height=&#8221;0px&#8221; el_class=&#8221;responseSpace&#8221;][vc_column_text] Obsidian [\/vc_column_text][vc_empty_space][vc_column_text] Intelligent IT Service Modelling Platform to align IT with the business&#8230;<\/p>\n","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"full_width.php","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-2972","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/pages\/2972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/comments?post=2972"}],"version-history":[{"count":4,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/pages\/2972\/revisions"}],"predecessor-version":[{"id":7833,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/pages\/2972\/revisions\/7833"}],"wp:attachment":[{"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/media?parent=2972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}