{"id":3025,"date":"2016-04-14T18:34:37","date_gmt":"2016-04-14T16:34:37","guid":{"rendered":"https:\/\/www.obsidiansoft.com\/?p=3025"},"modified":"2023-09-27T10:57:18","modified_gmt":"2023-09-27T08:57:18","slug":"pwc-iso-20000-con-obsidian","status":"publish","type":"post","link":"https:\/\/www.obsidiansoft.com\/en\/news\/pwc-iso-20000-con-obsidian\/","title":{"rendered":"PwC obtains ISO 20000 certification with Obsidian"},"content":{"rendered":"

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PwC, ISO 20000 certified with Obsidian<\/h2>\n

The consultancy company PwC Spain has succeeded in achieving ISO 20000 certification for its IT services, following an external auditing process carried out by the UK based BSI Group.
\nPwC monitors its IT service performance using Obsidian, a platform that the BSI auditor team emphasized in their audit report as one of the essential elements\u00a0in the automation of PwC’s service provision reports and dashboards.<\/p>\n

In the presentation ISO 20000 SLA Automation at PwC with Obsidian<\/a>, Raquel Fern\u00e1ndez, from Obsidian, and Oscar Novillo, from PwC, explain how the ISO 20000 service management system has been implanted in PwC, and how the firm has used Obsidian to automatically calculate SLA compliance levels. They also show the metrics and indicators used in PWC, as well as sample dashboards and reports generated with Obsidian.<\/p>\n

Further information<\/h2>\n

[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”full_width” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern”][vc_column width=”1\/2″][vc_column_text]If you want more information about the ISO 20000 certification, or other features of our platform, please contact us via the attached form.<\/p>\n

NOTE<\/strong> Only professional e-mail addresses are accepted. Requests from gmail, yahoo, hotmail, etc. accounts will not be processed.<\/p>\n

The personal data collected via the form will be used to process your request. You may exercise your rights of access, rectification and cancellation by writing to Obsidian Soft, calle M\u00e9ndez \u00c1lvaro, 20 \u00b7 18045 \u00b7 Madrid.[\/vc_column_text][\/vc_column][vc_column width=”1\/2″][vc_column_text]\n

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