{"id":4790,"date":"2017-12-03T10:58:43","date_gmt":"2017-12-03T09:58:43","guid":{"rendered":"https:\/\/www.obsidiansoft.com\/?p=4790\/"},"modified":"2023-09-27T11:18:56","modified_gmt":"2023-09-27T09:18:56","slug":"control-de-los-slas","status":"publish","type":"post","link":"https:\/\/www.obsidiansoft.com\/en\/blog-en-2\/control-de-los-slas\/","title":{"rendered":"Automation of the control of a supplier&#8217;s SLA"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Automated SLA control<\/h2>\n<p><!-- paragraph -->At the Vision17 event of itSMF Spain, of which Obsidian was a gold sponsor, Diego Berea presented a case study on <a href=\"https:\/\/www.obsidiansoft.com\/blog-en-2\/automatizacion-slas\/\">automation in the control of a supplier&#8217;s SLAs<\/a>. To do this, ITIL\/ISO 20000 metrics and indicators are used to build a real-time model of service monitoring based on Obsidian. This way, Obsidian simplifies even more the tasks of data analysis and compliance level control.<\/p>\n<p>The presentation can be seen on our Youtube channel, and it currently has\u00a014230 visits on YouTube and\u00a0436 likes.<\/p>\n<p>If you wish to be updated about new videos posted by Obsidian, <a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">subscribe to our channel<\/a> and YouTube will notify you whenever new content is available.<\/p>\n<div class=\"epyt-video-wrapper\"><iframe loading=\"lazy\"  id=\"_ytid_59603\"  width=\"1060\" height=\"596\"  data-origwidth=\"1060\" data-origheight=\"596\" src=\"https:\/\/www.youtube.com\/embed\/vHo5tQEoAMQ?enablejsapi=1&autoplay=0&cc_load_policy=1&cc_lang_pref=&iv_load_policy=1&loop=0&rel=1&fs=1&playsinline=1&autohide=2&hl=en_US&theme=dark&color=red&controls=1&disablekb=0&\" class=\"__youtube_prefs__  no-lazyload\" data-vol=\"50\"  title=\"YouTube player\"  allow=\"fullscreen; accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\"><\/iframe><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]If you want more information about SLA control and monitoring with Obsidian, or other features of our platform, please contact us via the attached form.<\/p>\n<p><strong>NOTE<\/strong> Only professional e-mail addresses are accepted. Requests from gmail, yahoo, hotmail, etc. accounts will not be processed.<\/p>\n<p>The personal data collected via the form will be used to process your request. You may exercise your rights of access, rectification and cancellation by writing to Obsidian Soft, calle M\u00e9ndez \u00c1lvaro, 20 \u00b7 18045 \u00b7 Madrid.<\/p>\n<p>You can also subscribe to our <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/en\/newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\">newsletter<\/a> or to our <a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">YouTube channel<\/a>, which currently has 1570 subscribers. You may also be interested in reading our <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/en\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">blog<\/a>, as well as the <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/en\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">snews section<\/a> of our website in order to find our more about Obsidian. 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Obsidian<\/p>\n","protected":false},"author":12,"featured_media":6334,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[102],"tags":[],"class_list":["post-4790","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en-2"],"_links":{"self":[{"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/posts\/4790","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/comments?post=4790"}],"version-history":[{"count":2,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/posts\/4790\/revisions"}],"predecessor-version":[{"id":7730,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/posts\/4790\/revisions\/7730"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/media\/6334"}],"wp:attachment":[{"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/media?parent=4790"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/categories?post=4790"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/en\/wp-json\/wp\/v2\/tags?post=4790"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}