{"id":4792,"date":"2017-12-03T10:58:43","date_gmt":"2017-12-03T09:58:43","guid":{"rendered":"https:\/\/www.obsidiansoft.com\/?p=4792\/"},"modified":"2023-09-27T11:36:45","modified_gmt":"2023-09-27T09:36:45","slug":"automatizacao-do-controlo-de-slas","status":"publish","type":"post","link":"https:\/\/www.obsidiansoft.com\/pt\/blog-pt\/automatizacao-do-controlo-de-slas\/","title":{"rendered":"Automatiza\u00e7\u00e3o do controlo de SLAs de um fornecedor"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Automatiza\u00e7\u00e3o do controlo de SLAs<\/h2>\n<p>No evento Vision17 da itSMF Espanha, da qual a <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/noticias-pt-2\/obsidian-patrocinador-itsmf-espanha\/\" target=\"_blank\" rel=\"noopener noreferrer\">Obsidian foi patrocinador de ouro<\/a>, Diego Berea apresentou um case study sobre a automatiza\u00e7\u00e3o no controlo de SLAs de um fornecedor, utilizando m\u00e9tricas assim como indicadores ITIL \/ ISO 20000 para construir um modelo em tempo real de monitoriza\u00e7\u00e3o de servi\u00e7os baseado em Obsidian. Desta forma, Obsidian permite simplificar ainda mais a an\u00e1lise de dados assim como o controle dos n\u00edveis de cumprimento.<\/p>\n<p>O v\u00eddeo conta atualmente com 14230 visitas no YouTube assim como 436 likes.<\/p>\n<p>Se deseja permanecer igualmente informado sobre os novos v\u00eddeos publicados pela Obsidian, <a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">subscreva o canal<\/a>, e o YouTube enviar-lhe-\u00e1 periodicamente notifica\u00e7\u00f5es quando se publiquem novos v\u00eddeos. O canal de YouTube da Obsidian tem atualmente 1570 subscritores. <div class=\"g-ytsubscribe\" data-channelid=\"UCCbaQSQvLT9et2a1eGvohfg\" data-layout=\"default\" data-count=\"default\"><\/div>\n<div class=\"epyt-video-wrapper\"><iframe loading=\"lazy\"  id=\"_ytid_71971\"  width=\"1060\" height=\"596\"  data-origwidth=\"1060\" data-origheight=\"596\" src=\"https:\/\/www.youtube.com\/embed\/vHo5tQEoAMQ?enablejsapi=1&autoplay=0&cc_load_policy=1&cc_lang_pref=&iv_load_policy=1&loop=0&rel=1&fs=1&playsinline=1&autohide=2&hl=pt_PT_ao90&theme=dark&color=red&controls=1&disablekb=0&\" class=\"__youtube_prefs__  no-lazyload\" data-vol=\"50\"  title=\"YouTube player\"  allow=\"fullscreen; accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\"><\/iframe><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1522748036266{margin-top: 50px !important;}&#8221;]<\/p>\n<h2>Mais Informa\u00e7\u00e3o<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Se est\u00e1 interessado em obter mais informa\u00e7\u00f5es sobre automatiza\u00e7\u00e3o do controlo de SLAs ou sobre qualquer outra funcionalidade da Obsidian, n\u00e3o nos hesite em contactar no seguinte formul\u00e1rio.<\/p>\n<p><strong>NOTA \u00a0<\/strong>S\u00f3 s\u00e3o aceites endere\u00e7os de correio eletr\u00f3nico profissionais. N\u00e3o se aceita formul\u00e1rios com contas Gmail, Yahoo, Hotmail, etc.<\/p>\n<p>Os dados pessoais guardados atrav\u00e9s do formul\u00e1rio ser\u00e3o processados para atender ao pedido realizado. Poder\u00e1 exercer o seu direito de acesso, retifica\u00e7\u00e3o e cancelamento , escrevendo para a Obsidian Soft, Paseo del\u00a0General Martinez Campos 44, 28010 Madrid.[\/vc_column_text][vc_column_text]N\u00e3o hesite em <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/contato\/\" target=\"_blank\" rel=\"noopener noreferrer\">solicitar mais informa\u00e7\u00e3o\u00a0<\/a>acerca da monitoriza\u00e7\u00e3o inteligente de servi\u00e7os com a Obsidian. Al\u00e9m disso, pode se inscrever na <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\">newsletter\u00a0<\/a>ou no <a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">canal de YouTube da Obsidian<\/a>. Tem atualmente 1570 subscritores. Considere tamb\u00e9m ler nosso <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">blog<\/a>, bem como <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">a sec\u00e7\u00e3o de not\u00edcias\u00a0<\/a>para acessar recursos adicionais sobre a Obsidian. Finalmente, pode nos seguir nas redes sociais <a class=\"inbound-track-link\" href=\"https:\/\/www.linkedin.com\/company\/15144175\" target=\"_blank\" rel=\"noopener noreferrer\">linked-in<\/a>, <a class=\"inbound-track-link\" href=\"https:\/\/www.facebook.com\/obsidiansoftware\" target=\"_blank\" rel=\"noopener noreferrer\">facebook\u00a0<\/a>y <a class=\"inbound-track-link\" href=\"https:\/\/twitter.com\/intent\/user?screen_name=Obsidian_Soft\" target=\"_blank\" rel=\"noopener noreferrer\">twitter<\/a>.<\/p>\n<div class=\"g-ytsubscribe\" data-channelid=\"UCCbaQSQvLT9et2a1eGvohfg\" data-layout=\"default\" data-count=\"default\"><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7725-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"7725\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form 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