{"id":4804,"date":"2018-01-02T08:00:25","date_gmt":"2018-01-02T07:00:25","guid":{"rendered":"http:\/\/www.obsidiansoft.com\/?p=4804"},"modified":"2023-09-27T11:36:51","modified_gmt":"2023-09-27T09:36:51","slug":"interpretacao-automatica-de-indicadores-gigatic2017","status":"publish","type":"post","link":"https:\/\/www.obsidiansoft.com\/pt\/blog-pt-2\/interpretacao-automatica-de-indicadores-gigatic2017\/","title":{"rendered":"Interpreta\u00e7\u00e3o autom\u00e1tica de indicadores de gest\u00e3o de servi\u00e7os"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Apresenta\u00e7\u00e3o na GigaTIC2017 sobre t\u00e9cnicas de intelig\u00eancia artificial para a interpreta\u00e7\u00e3o autom\u00e1tica de indicadores<\/h2>\n<p>A apresenta\u00e7\u00e3o na GigaTIC2017, evento organizado pelo itSMF e ISACA, foi sobre as investiga\u00e7\u00f5es sobre interpreta\u00e7\u00e3o autom\u00e1tica de indicadores de gest\u00e3o de servi\u00e7os implementada na Obsidian. Realizada pelo professor de intelig\u00eancia artificial Alberto Bulgar\u00edn assim como pelo diretor da Obsidian, Diego Berea.<\/p>\n<p>O v\u00eddeo conta atualmente com 37319 visitas no YouTube assim como 354 likes.<\/p>\n<p>Se deseja\u00a0permanecer informado sobre\u00a0os novos v\u00eddeos publicados pela Obsidian,\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">subscreva o canal<\/a>, e o YouTube enviar-lhe-\u00e1 periodicamente notifica\u00e7\u00f5es quando se publiquem novos v\u00eddeos. O canal de YouTube da Obsidian tem atualmente\u00a01570 subscritores.\u00a0<div class=\"g-ytsubscribe\" data-channelid=\"UCCbaQSQvLT9et2a1eGvohfg\" data-layout=\"default\" data-count=\"default\"><\/div>\n<div class=\"epyt-video-wrapper\"><iframe loading=\"lazy\"  id=\"_ytid_49402\"  width=\"1060\" height=\"795\"  data-origwidth=\"1060\" data-origheight=\"795\" src=\"https:\/\/www.youtube.com\/embed\/Ri1reIYNVUU?enablejsapi=1&autoplay=0&cc_load_policy=1&cc_lang_pref=&iv_load_policy=1&loop=0&rel=1&fs=1&playsinline=1&autohide=2&hl=pt_PT_ao90&theme=dark&color=red&controls=1&disablekb=0&\" class=\"__youtube_prefs__  no-lazyload\" data-vol=\"50\"  title=\"YouTube player\"  allow=\"fullscreen; accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen data-no-lazy=\"1\" data-skipgform_ajax_framebjll=\"\"><\/iframe><\/div>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; css=&#8221;.vc_custom_1514843164355{margin-top: 40px !important;}&#8221;][vc_column][vc_column_text]<\/p>\n<h2>T\u00e9cnicas de intelig\u00eancia artificial para a interpreta\u00e7\u00e3o autom\u00e1tica de indicadores de gest\u00e3o de servi\u00e7os<\/h2>\n<p><!-- paragraph --><br \/>\nEsta apresenta\u00e7\u00e3o exp\u00f5em, inicialmente, as metodologias mais habituais para implementar um sistema NLG de tipo <em>data2text<\/em>. De seguida, apresentam-se igualmente m\u00faltiplos exemplos de aplica\u00e7\u00e3o pr\u00e1ctica da interpreta\u00e7\u00e3o autom\u00e1tica de indicadores de gest\u00e3o de servi\u00e7os. Estes exemplos baseiam-se na implementa\u00e7\u00e3o <em>data2text<\/em> realizada na Obsidian. Inclui tanto m\u00e9tricas de <em>service desk<\/em> como indicadores de disponibilidade, capacidade assim como nivel de servi\u00e7o. Agora \u00e9 tamb\u00e9m poss\u00edvel obter relat\u00f3rios explicativos em tempo real elaborados apartir de dados obtidos de ferramentas. Esta \u00e9 uma das principais vantagens deste tipo de sistemas: diminuir o esfor\u00e7o anal\u00edtico requerido por parte do usu\u00e1rio.<\/p>\n<h2>Sistemas de gera\u00e7\u00e3o autom\u00e1tica de linguagem natural de tipo data2text na Obsidian<\/h2>\n<p>Dentro das disciplinas de intelig\u00eancia artificial, existem v\u00e1rias relacionadas com o processamento de linguagem natural (NLP). Um subconjunto s\u00e3o as t\u00e9cnicas de produ\u00e7\u00e3o autom\u00e1tica de linguagem natural (NLG).<\/p>\n<p>Desde h\u00e1 uns anos, que se trabalha intensamente nesta \u00e1rea. Todavia, como resultado, desenvolveram-se diferentes programas que foram inclusivamente implementados em ambientes reais com muito bons resultados.<\/p>\n<p>Todavia \u00e9 especialmente relevante mencionar o que apontam as previs\u00f5es da Gartner para 2018 sobre NLG. Espera-se que NLG esteja presente em 90% das ferramentas BI do mercado.<\/p>\n<p>A gest\u00e3o de servi\u00e7os ITSM oferece um contexto muito apropriado para a aplica\u00e7\u00e3o de t\u00e9cnicas NLG. Possui m\u00faltiplos intervenientes, como t\u00e9cnicos, respons\u00e1veis e directores. Cada um deles com necessidades de informa\u00e7\u00e3o diferentes. Podem ser especifica\u00e7\u00f5es puramente t\u00e9cnicas, valores sobre o desempenho de um servi\u00e7o ou simplemente a necessidade de saber se cumprem ou n\u00e3o os n\u00edveis de servi\u00e7o acordados com os clientes. Por\u00e9m, esta informa\u00e7\u00e3o pode ser extra\u00edda das ferramentas corporativas de <em>service desk<\/em> assim como de monitoriza\u00e7\u00e3o. As t\u00e9cnicas NLG pretendem ajudar o usu\u00e1rio na interpreta\u00e7\u00e3o dos dados, gerando al\u00e9m disso explica\u00e7\u00f5es escritas adaptadas \u00e0 fun\u00e7\u00e3o do mesmo.<\/p>\n<p>&nbsp;<\/p>\n<p>Mais informa\u00e7\u00e3o em\u00a0<a href=\"https:\/\/www.obsidiansoft.com\/data2text\/\" target=\"_blank\" rel=\"noopener noreferrer\">sobre as funcionalidades data2text da Obsidian<\/a>.[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text css=&#8221;.vc_custom_1522749999898{margin-top: 30px !important;}&#8221;]<\/p>\n<h2>Mais informa\u00e7\u00e3o<\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Se est\u00e1 interessado em obter mais informa\u00e7\u00f5es sobre a interpreta\u00e7\u00e3o autom\u00e1tica de indicadores de gest\u00e3o de servi\u00e7os ou sobre qualquer outra funcionalidade da Obsidian, n\u00e3o nos hesite em contactar no seguinte formul\u00e1rio.<\/p>\n<p><strong>NOTA \u00a0<\/strong>S\u00f3 s\u00e3o aceites endere\u00e7os de correio eletr\u00f3nico profissionais. N\u00e3o se aceita formul\u00e1rios com contas Gmail, Yahoo, Hotmail, etc.<\/p>\n<p>Os dados pessoais guardados atrav\u00e9s do formul\u00e1rio ser\u00e3o processados para atender ao pedido realizado. Poder\u00e1 exercer o seu direito de acesso, retifica\u00e7\u00e3o e cancelamento , escrevendo para a Obsidian Soft, Rua del\u00a0General Martinez Campos 44, 28010 Madrid.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1522749845364{margin-top: 50px !important;}&#8221;]N\u00e3o hesite em <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/contato\/\" target=\"_blank\" rel=\"noopener noreferrer\">solicitar mais informa\u00e7\u00e3o<\/a> acerca da monitoriza\u00e7\u00e3o inteligente de servi\u00e7os com a Obsidian. Al\u00e9m disso, pode se inscrever na <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\">newsletter<\/a> ou no <a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">canal de YouTube da Obsidian<\/a>. Tem atualmente 1570 subscritores. Considere tamb\u00e9m ler nosso <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">blog<\/a>, bem como <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">a sec\u00e7\u00e3o de not\u00edcias<\/a> para acessar recursos adicionais sobre a Obsidian. Finalmente, pode nos seguir nas redes sociais <a class=\"inbound-track-link\" href=\"https:\/\/www.linkedin.com\/company\/15144175\" target=\"_blank\" rel=\"noopener noreferrer\">linked-in<\/a>, <a class=\"inbound-track-link\" href=\"https:\/\/www.facebook.com\/obsidiansoftware\" target=\"_blank\" rel=\"noopener noreferrer\">facebook<\/a>\u00a0e\u00a0<a class=\"inbound-track-link\" href=\"https:\/\/twitter.com\/intent\/user?screen_name=Obsidian_Soft\" target=\"_blank\" rel=\"noopener noreferrer\">twitter<\/a>.<\/p>\n<div class=\"g-ytsubscribe\" data-channelid=\"UCCbaQSQvLT9et2a1eGvohfg\" data-layout=\"default\" data-count=\"default\"><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7725-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"7725\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/posts\/4804#wpcf7-f7725-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7725\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7725-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a__timestamp\" value=\"1nuzt6V0nfCVAuCENpT\/tg==\" \/><input type=\"hidden\" name=\"_cf7a_version\" value=\"1.0\" \/><input type=\"hidden\" name=\"_cf7a_address\" value=\"V+UH693HQRFAWsE8qwz4dg==\" \/><input type=\"hidden\" name=\"_cf7a_referer\" value=\"k1tHIGOg4SpnV0DqXMUf6g==\" \/><input type=\"hidden\" name=\"_cf7a_protocol\" value=\"WlqRFaNgeBcgWrs3nsj8dA==\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint\" value=\"1nuzt6V0nfCVAuCENpT\/tg==\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint_extras\" \/><input type=\"hidden\" name=\"_cf7a_append_on_submit\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input type=\"text\" name=\"name\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nome e Apelidos*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"company\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Empresa*\" value=\"\" type=\"text\" name=\"your-company\" \/><input type=\"text\" name=\"email\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail profissional*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-522\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Telefone (opcional)\" value=\"\" type=\"tel\" name=\"tel-522\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Informa\u00e7\u00f5es adicionais (opcional)\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-932\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-932\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Aceitar a <a href=\"https:\/\/obsidiansoft.com\/pt\/terminos-general\/\" target=\"_blank\">pol\u00edtica de privacidade<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"39\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Apresenta\u00e7\u00e3o na GigaTIC2017, evento organizado pelo itSMF e ISACA, acerca das investiga\u00e7\u00f5es sobre interpreta\u00e7\u00e3o autom\u00e1tica de indicadores de gest\u00e3o de servi\u00e7os implementada na Obsidian. Realizada pelo professor de intelig\u00eancia artificial Alberto Bulgar\u00edn e pelo diretor da Obsidian, Diego Berea<\/p>\n","protected":false},"author":12,"featured_media":7168,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[114],"tags":[],"class_list":["post-4804","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-pt-2"],"_links":{"self":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts\/4804","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/comments?post=4804"}],"version-history":[{"count":2,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts\/4804\/revisions"}],"predecessor-version":[{"id":7773,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts\/4804\/revisions\/7773"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/media\/7168"}],"wp:attachment":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/media?parent=4804"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/categories?post=4804"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/tags?post=4804"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}