{"id":5202,"date":"2018-03-08T14:17:25","date_gmt":"2018-03-08T13:17:25","guid":{"rendered":"https:\/\/www.obsidiansoft.com\/?p=5202"},"modified":"2023-09-27T11:37:05","modified_gmt":"2023-09-27T09:37:05","slug":"gestao-da-capacidade-e-da-procura-em-camper","status":"publish","type":"post","link":"https:\/\/www.obsidiansoft.com\/pt\/blog-pt-2\/gestao-da-capacidade-e-da-procura-em-camper\/","title":{"rendered":"Gest\u00e3o da capacidade e da procura em Camper"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5100 size-medium alignleft\" src=\"https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/camper2-300x200.jpg\" alt=\"Gesti\u00f3n de la demanda y gesti\u00f3n de la capacidad en Camper con Obsidian\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/camper2-300x200.jpg 300w, https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/camper2-768x512.jpg 768w, https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/camper2-1024x683.jpg 1024w, https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/camper2-700x467.jpg 700w, https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/camper2.jpg 1120w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><span id=\"result_box\" class=\"\" lang=\"pt\">Na quarta-feira 21 de mar\u00e7o de 2018, Enric Roca, Gerente de Infraestrutura de TI Camper, e Diego Berea, diretor da Obsidian, fizeram uma apresenta\u00e7\u00e3o em BrightTalk sobre a implementa\u00e7\u00e3o de processos de gest\u00e3o da procura e da capacidade de servi\u00e7os <span class=\"\">da Camper IT usando a plataforma de monitoriza\u00e7\u00e3o de servi\u00e7os <a href=\"https:\/\/www.obsidiansoft.com\/pt\/\">Obsidian.<\/a><\/span><\/span><\/p>\n<p>A grava\u00e7\u00e3o do webinar est\u00e1 dispon\u00edvel em HD no YouTube. O v\u00eddeo conta atualmente com 28698 visitas no YouTube e 301 likes. O v\u00eddeo est\u00e1 em espanhol e disp\u00f5e de legendas em espanhol, portugu\u00eas e ingl\u00eas.<\/p>\n<p>Se deseja\u00a0permanecer informado sobre\u00a0os novos v\u00eddeos publicados pela Obsidian,\u00a0<a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">subscreva o canal<\/a>, e o YouTube enviar-lhe-\u00e1 atempadamente notifica\u00e7\u00f5es quando forem publicados novos v\u00eddeos. O canal de YouTube da Obsidian tem atualmente\u00a01570 subscritores.\u00a0<div class=\"g-ytsubscribe\" data-channelid=\"UCCbaQSQvLT9et2a1eGvohfg\" data-layout=\"default\" data-count=\"default\"><\/div>\n<p>Pode aceder ao v\u00eddeo do <em>webinar<\/em>\u00a0fazendo login em uma de suas redes sociais.<\/p>\n            <div class=\"onp-locker-call\" style=\"display: none;\" data-lock-id=\"onpLock328228\"><\/div>\r\n         \r\n\r\n        \n<p><!-- paragraph --><\/p>\n<h2><span id=\"result_box\" class=\"\" lang=\"pt\"><span title=\"Gesti\u00f3n de la capacidad vs gesti\u00f3n de la demanda \">Gest\u00e3o da capacidade vs gest\u00e3o da procura<br \/>\n<\/span><\/span><\/h2>\n<p><span id=\"result_box\" class=\"\" lang=\"pt\"><span title=\"ITIL y la futura ISO 20000 describen, adem\u00e1s de un proceso de gesti\u00f3n de capacidad de los servicios de TI, un proceso de gesti\u00f3n de la demanda. \u00a0\u00a0\u00a0\u00a0\">O ITIL e o futuro ISO 20000 representam, al\u00e9m de um processo de gest\u00e3o da capacidade de servi\u00e7os de TI, um processo de gest\u00e3o da procura.<\/span><\/span><\/p>\n<ul>\n<li><span title=\"\u00bfCu\u00e1les son las diferencias entre ambos? \u00a0\u00a0\u00a0\u00a0\">Quais s\u00e3o as diferen\u00e7as entre ambos e c<\/span><span title=\"\u00bfC\u00f3mo se pueden implementar de forma eficaz en una organizaci\u00f3n? \u00a0\u00a0\u00a0\u00a0\">omo podem ser implementados de forma eficaz numa organiza\u00e7\u00e3o?<br \/>\n<\/span><\/li>\n<li><span title=\"\u00bfEs posible automatizarlos? \u00a0\u00a0\u00a0\u00a0\">\u00c9 poss\u00edvel automatiz\u00e1-los?<br \/>\n<\/span><\/li>\n<li><span title=\"\u00bfSe pueden dotar de inteligencia? \">Por \u00faltimo, \u00e9 poss\u00edvel equip\u00e1-los com intelig\u00eancia?<\/span><\/li>\n<\/ul>\n<p><span title=\"La implantaci\u00f3n efectiva de estos procesos en las organizaciones prestadoras de servicios de TI no est\u00e1 exenta de desaf\u00edos.\">A implementa\u00e7\u00e3o efetiva destes processos nas organiza\u00e7\u00f5es que fornecem servi\u00e7os de TI n\u00e3o est\u00e1 isenta de desafios. <\/span><span title=\"Esta presentaci\u00f3n muestra algunas claves para implementar con \u00e9xito estos procesos, siguiendo las buenas pr\u00e1cticas de ITIL y los requisitos de la ISO 20000-1:2018. \">Esta apresenta\u00e7\u00e3o mostra algumas chaves para implementar estes processos com sucesso, seguindo as boas pr\u00e1ticas da ITIL e os requisitos da ISO 20000-1: 2018.<\/span><\/p>\n<h2><span id=\"result_box\" class=\"\" lang=\"pt\"><span title=\"Caso de \u00e9xito: Obsidian en Camper \">Hist\u00f3ria de sucesso: Obsidian in Camper<br \/>\n<\/span><\/span><\/h2>\n<p><span id=\"result_box\" class=\"\" lang=\"pt\"><span title=\"En primer lugar, a partir del caso real de Camper, Enric Roca presenta c\u00f3mo calcular indicadores a nivel de servicio para disponer de dashboards e informes que muestren, tanto en tiempo real como en an\u00e1lisis hist\u00f3rico, el nivel de cumplimiento de los SLAs. \">Em primeiro lugar, a partir do caso real da Camper, Enric Roca apresenta como calcular indicadores a n\u00edvel de servi\u00e7o para ter dashboards e relat\u00f3rios que mostram, em tempo real e em an\u00e1lise hist\u00f3rica, o n\u00edvel de conformidade com os SLAs.<\/span><\/span><\/p>\n<p><span title=\"A continuaci\u00f3n, Diego Berea presenta el proceso de gesti\u00f3n de la capacidad y c\u00f3mo gestionarlo a nivel de componente, servicio y negocio. \">Em seguida, Diego Berea apresenta o processo de gest\u00e3o da capacidade e como geri-lo a n\u00edvel de componente, servi\u00e7o e neg\u00f3cios.<\/span><\/p>\n<p><span title=\"Por \u00faltimo, c\u00f3mo analizar la demanda, aplicar t\u00e9cnicas de inteligencia artificial para estimar su evoluci\u00f3n y detectar patrones de comportamiento.\">Finalmente, como analisar a procura, aplicar t\u00e9cnicas de intelig\u00eancia artificial para estimar a sua evolu\u00e7\u00e3o e detectar padr\u00f5es de comportamento.<\/span><\/p>\n<h2><span id=\"result_box\" class=\"short_text\" lang=\"pt\"><span class=\"\">Outras apresenta\u00e7\u00f5es de Obsidian no BrightTalk<\/span><\/span><\/h2>\n<p><span id=\"result_box\" class=\"\" lang=\"pt\">Pelo segundo ano consecutivo, a Obsidian participa no curso de ferramentas da itSMF Espanha. <span class=\"\">Em 2017, o webinar foi da Raquel Fern\u00e1ndez sobre o c\u00e1lculo de SLAs com Obsidian.<\/span><\/span><\/p>\n<p><span id=\"result_box\" class=\"\" lang=\"pt\"><span class=\"\">Al\u00e9m disso, em 2016, Diego Berea apresentou outro webinar com David A. Smith sobre\u00a0<a class=\"\" href=\"https:\/\/www.ozonaconsulting.com\/pt\/blog-pt\/presentacion-de-ozona-en-brighttalk-new-trends-in-it-service-management-monitoring\/\" target=\"\" rel=\"noopener noreferrer\">novas tend\u00eancias na monitoriza\u00e7\u00e3o de servi\u00e7os de TI<\/a> (em Ingl\u00eas).<\/span><\/span>[vc_column_text css=&#8221;.vc_custom_1521902091946{margin-top: 40px !important;}&#8221;]<\/p>\n<p>&nbsp;<\/p>\n<h2><span id=\"result_box\" class=\"\" lang=\"pt\"><span class=\"\">Informa\u00e7\u00f5es adicionais sobre a procura e a gest\u00e3o da capacidade com Obsidian<\/span><\/span><\/h2>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1523982289024{margin-top: 10px !important;}&#8221;]N\u00e3o hesite em <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/contato\/\" target=\"_blank\" rel=\"noopener noreferrer\">solicitar mais informa\u00e7\u00f5es<\/a> acerca da monitoriza\u00e7\u00e3o inteligente de servi\u00e7os com a Obsidian. Al\u00e9m disso, pode inscrever-se na <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/newsletter\/\" target=\"_blank\" rel=\"noopener noreferrer\">newsletter<\/a> ou no <a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">canal de YouTube da Obsidian<\/a>. Tem atualmente 1570 subscritores.<\/p>\n<p>&nbsp;<\/p>\n<p>Considere tamb\u00e9m ler nosso <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/blog\/\" target=\"_blank\" rel=\"noopener noreferrer\">blog<\/a>, bem como <a class=\"inbound-track-link\" href=\"https:\/\/www.obsidiansoft.com\/pt\/noticias\/\" target=\"_blank\" rel=\"noopener noreferrer\">a sec\u00e7\u00e3o de not\u00edcias<\/a> para aceder a recursos adicionais sobre a Obsidian. Finalmente, pode seguir-nos nas redes sociais <a class=\"inbound-track-link\" href=\"https:\/\/www.linkedin.com\/company\/15144175\" target=\"_blank\" rel=\"noopener noreferrer\">linked-in<\/a>, <a class=\"inbound-track-link\" href=\"https:\/\/www.facebook.com\/obsidiansoftware\" target=\"_blank\" rel=\"noopener noreferrer\">facebook<\/a> e <a class=\"inbound-track-link\" href=\"https:\/\/twitter.com\/intent\/user?screen_name=Obsidian_Soft\" target=\"_blank\" rel=\"noopener noreferrer\">twitter<\/a>.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1695806864332{margin-top: 10px !important;}&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7725-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"7725\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/posts\/5202#wpcf7-f7725-o1\" method=\"post\" class=\"wpcf7-form init\" 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aria-invalid=\"false\" placeholder=\"Informa\u00e7\u00f5es adicionais (opcional)\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-932\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-932\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Aceitar a <a href=\"https:\/\/obsidiansoft.com\/pt\/terminos-general\/\" target=\"_blank\">pol\u00edtica de privacidade<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"61\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Enric Roca (Camper) e Diego Berea (Obsidian) fazem uma apresenta\u00e7\u00e3o em BrightTalk sobre a implementa\u00e7\u00e3o de processos de gest\u00e3o da procura e da capacidade dos servi\u00e7os de TI da Camper usando a plataforma de monitoriza\u00e7\u00e3o de servi\u00e7os Obsidian<\/p>\n","protected":false},"author":12,"featured_media":5266,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[114],"tags":[],"class_list":["post-5202","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-pt-2"],"_links":{"self":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts\/5202","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/comments?post=5202"}],"version-history":[{"count":2,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts\/5202\/revisions"}],"predecessor-version":[{"id":7775,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts\/5202\/revisions\/7775"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/media\/5266"}],"wp:attachment":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/media?parent=5202"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/categories?post=5202"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/tags?post=5202"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}