{"id":6299,"date":"2020-07-16T09:42:01","date_gmt":"2020-07-16T07:42:01","guid":{"rendered":"https:\/\/www.obsidiansoft.com\/?p=6299"},"modified":"2023-09-27T11:37:20","modified_gmt":"2023-09-27T09:37:20","slug":"as-constantes-vitais-da-ti-para-o-negocio","status":"publish","type":"post","link":"https:\/\/www.obsidiansoft.com\/pt\/blog-pt-2\/as-constantes-vitais-da-ti-para-o-negocio\/","title":{"rendered":"As constantes vitais da TI para o neg\u00f3cio"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<p>Qualquer empresa precisa de um seguimento e avalia\u00e7\u00e3o do seu estado de sa\u00fade. Da mesma forma que acontece com os sinais vitais de um paciente, na Obsidian dispomos de um conjunto m\u00ednimo, mas suficiente, de indicadores que nos permitem avaliar rapidamente a situa\u00e7\u00e3o atual de um servi\u00e7o TI. S\u00e3o as <strong>constantes vitais da TI para o neg\u00f3cio.<\/strong><br \/>\n<!-- paragraph --><\/p>\n<h2>As constantes vitais da TI para o neg\u00f3cio<\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignright wp-image-6260 size-medium\" src=\"https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/vital-300x143.gif\" alt=\"Las constantes vitales de TI para el negocio\" width=\"300\" height=\"143\" srcset=\"https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/vital-300x143.gif 300w, https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/vital-768x365.gif 768w, https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/vital-700x333.gif 700w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Na Obsidian existem quatro indicadores, com base no principais processos da presta\u00e7\u00e3o de servi\u00e7os de ITIL e ISO 20000:<\/p>\n<ul>\n<li>A <strong>disponibilidade<\/strong> do servi\u00e7o.<\/li>\n<li><strong>Capacidade<\/strong>\u00a0ou o <strong>desempenho<\/strong>.<\/li>\n<li>A qualidade na <strong>aten\u00e7\u00e3o aos utilizadores no suporte<\/strong>.<\/li>\n<li>Quantifica\u00e7\u00e3o autom\u00e1tica do <strong>n\u00edvel de servi\u00e7o<\/strong>, como c\u00e1lculo dos tr\u00eas indicadores anteriores.<\/li>\n<\/ul>\n<p><!-- paragraph --><br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"wp-image-6263 alignleft\" src=\"https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/integration_classes-300x260.png\" alt=\"\" width=\"298\" height=\"258\" srcset=\"https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/integration_classes-300x260.png 300w, https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/integration_classes-700x606.png 700w, https:\/\/www.obsidiansoft.com\/wp-content\/uploads\/integration_classes.png 762w\" sizes=\"auto, (max-width: 298px) 100vw, 298px\" \/>O objetivo fundamental da Obsidian \u00e9 construir estes quatro indicadores para cada um dos servi\u00e7os da organiza\u00e7\u00e3o.<\/p>\n<p>Atrav\u00e9s de conectores a diferentes fontes de dados corporativas, ou externas, acedemos \u00e0s m\u00e9tricas relevantes que nos fornecem informa\u00e7\u00e3o do estado de sa\u00fade dos servi\u00e7os.<\/p>\n<p>Todas estas m\u00e9tricas de valor s\u00e3o adicionadas \u00e0 modela\u00e7\u00e3o de cada servi\u00e7o, mostrando os quatro indicadores vitais para a camada software e hardware do servi\u00e7o, assim como para as depend\u00eancias com outros servi\u00e7os da organiza\u00e7\u00e3o.<\/p>\n<h2>Benef\u00edcios da monitoriza\u00e7\u00e3o inteligente da Obsidian<\/h2>\n<p><!-- paragraph --><br \/>\nConhecer o estado de sa\u00fade de cada servi\u00e7o da organiza\u00e7\u00e3o e compreender as rela\u00e7\u00f5es de impacto entre eles ajudar-nos-\u00e1 a realizar uma gest\u00e3o da infraestrutura de TI e do neg\u00f3cio mais eficiente:<\/p>\n<ul>\n<li>Maior\u00a0<strong>visibilidade e contexto<\/strong> dos problemas, tanto dos servi\u00e7os t\u00e9cnicos como dos servi\u00e7os de neg\u00f3cio.<\/li>\n<li><strong>Redu\u00e7\u00e3o do tempo de rea\u00e7\u00e3o<\/strong>, gra\u00e7as \u00e0 possibilidade de localizar os problemas em <em>dashboards<\/em> intuitivos.<\/li>\n<li><strong>Aumento da produtividade<\/strong> das equipas ao reduzir esfor\u00e7os no diagn\u00f3stico e resolu\u00e7\u00e3o de problemas.<\/li>\n<li><strong>Antecipa\u00e7\u00e3o aos erros<\/strong>, mediante indicadores antecipados a n\u00edvel dos servi\u00e7os de TI e processos de neg\u00f3cio.<\/li>\n<li><strong>Seguimento dos n\u00edveis de servi\u00e7o<\/strong> atrav\u00e9s da cria\u00e7\u00e3o autom\u00e1tica de relat\u00f3rios e da sua explica\u00e7\u00e3o com <strong>data2text<\/strong> identificando os eventos relevantes nos servi\u00e7os.<\/li>\n<li>Identifica\u00e7\u00e3o da origem de um evento de um servi\u00e7o atrav\u00e9s de<strong> notifica\u00e7\u00f5es com contexto\u00a0<\/strong>suficiente para tomar decis\u00f5es.<\/li>\n<\/ul>\n<p><!-- paragraph --><\/p>\n<h2>V\u00eddeo do webinar Catch up on Obsidian<\/h2>\n<p><!-- paragraph --><br \/>\nNo passado dia 8 de Julho, teve lugar o <em>webinar<\/em> gratuito <strong>Catch up on Obsidian!<\/strong> Neste encontro foram apresentadas as principais novidades da Obsidian 3.0, a nova <em>release<\/em> da plataforma de monitoriza\u00e7\u00e3o inteligente de servi\u00e7os Obsidian. Pode aceder ao v\u00eddeo do <em>webinar<\/em>\u00a0<strong>Catch up on Obsidian! <\/strong>fazendo login em uma de suas redes sociais.<\/p>\n            <div class=\"onp-locker-call\" style=\"display: none;\" data-lock-id=\"onpLock415519\"><\/div>\r\n         \r\n\r\n        \n<p><!-- paragraph --><\/p>\n<h2>Acesso \u00e0 beta da Obsidian 3.0<\/h2>\n<p><!-- paragraph --><br \/>\nA partir do m\u00eas de agosto, a beta da Obsidian 3.0 estar\u00e1 dispon\u00edvel para um conjunto de clientes selecionados. Pode solicitar a inscri\u00e7\u00e3o no programa mediante o formul\u00e1rio de contacto.<\/p>\n<p><!-- \/paragraph -->[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_column_text]<\/p>\n<h2>Mais informa\u00e7\u00e3o sobre Obsidian<\/h2>\n<p>&nbsp;<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Se est\u00e1 interessado em receber mais informa\u00e7\u00e3o sobre a vers\u00e3o 3.0 da Obsidian ou sobre qualquer outra funcionalidade, contacte-nos atrav\u00e9s do formul\u00e1rio em anexo.<\/p>\n<p><strong>NOTA<\/strong> S\u00f3 ser\u00e3o aceites endere\u00e7os de correio eletr\u00f3nico profissionais. N\u00e3o se realizar\u00e3o envios a contas de gmail, yahoo, hotmail, etc.<\/p>\n<p>Os dados pessoais recolhidos atrav\u00e9s do presente formul\u00e1rio ser\u00e3o tratados para atender ao pedido que realizou atrav\u00e9s do formul\u00e1rio web. Pode exercer os direitos de acesso, retifica\u00e7\u00e3o e cancelamento mediante carta dirigida a Obsidian Soft, calle M\u00e9ndez \u00c1lvaro, 20 \u00b7 28045 \u00b7 Madrid.[\/vc_column_text][vc_column_text css=&#8221;.vc_custom_1522339901818{margin-top: 50px !important;}&#8221;]Pode tamb\u00e9m subscrever a <em>newsletter<\/em> ou o <a href=\"https:\/\/www.youtube.com\/channel\/UCCbaQSQvLT9et2a1eGvohfg?sub_confirmation=1\" target=\"_blank\">canal de YouTube da Obsidian<\/a>, que conta atualmente com 1570 subscritores. Considere tamb\u00e9m ler o nosso <a href=\"https:\/\/www.obsidiansoft.com\/blog\/\">blog<\/a>, assim como a <a href=\"https:\/\/www.obsidiansoft.com\/noticias\/\">sec\u00e7\u00e3o de not\u00edcias<\/a>, para aceder a recursos adicionais sobre a Obsidian. Por \u00faltimo, pode seguir-nos nas redes sociais <a href=\"https:\/\/www.linkedin.com\/company\/15144175\">LinkedIn<\/a>, <a href=\"https:\/\/www.facebook.com\/obsidiansoftware\">Facebook<\/a> e <a href=\"https:\/\/twitter.com\/intent\/user?screen_name=Obsidian_Soft\">Twitter<\/a>.<\/p>\n<div class=\"g-ytsubscribe\" data-channelid=\"UCCbaQSQvLT9et2a1eGvohfg\" data-layout=\"default\" data-count=\"default\"><\/div>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7725-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"7725\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/pt\/wp-json\/wp\/v2\/posts\/6299#wpcf7-f7725-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7725\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.4\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7725-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_cf7a__timestamp\" value=\"z3JNL5uamK7K3gybZeSilQ==\" \/><input type=\"hidden\" name=\"_cf7a_version\" value=\"1.0\" \/><input type=\"hidden\" name=\"_cf7a_address\" value=\"bnZ4GfY\/e4ZalrW5f0U\/Og==\" \/><input type=\"hidden\" name=\"_cf7a_referer\" value=\"k1tHIGOg4SpnV0DqXMUf6g==\" \/><input type=\"hidden\" name=\"_cf7a_protocol\" value=\"WlqRFaNgeBcgWrs3nsj8dA==\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint\" value=\"z3JNL5uamK7K3gybZeSilQ==\" \/><input type=\"hidden\" name=\"_cf7a_bot_fingerprint_extras\" \/><input type=\"hidden\" name=\"_cf7a_append_on_submit\" \/>\n<\/fieldset>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input type=\"text\" name=\"name\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"given-name\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Nome e Apelidos*\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-company\"><input type=\"text\" name=\"email\" value=\"\" autocomplete=\"fill\" class=\"fit-the-fullspace\" aria-hidden=\"true\" tabindex=\"-1\" \/><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" autocomplete=\"company\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"Empresa*\" value=\"\" type=\"text\" name=\"your-company\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" autocomplete=\"email\" aria-required=\"true\" aria-invalid=\"false\" placeholder=\"E-mail profissional*\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"tel-522\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Telefone (opcional)\" value=\"\" type=\"tel\" name=\"tel-522\" \/><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Informa\u00e7\u00f5es adicionais (opcional)\" name=\"your-message\"><\/textarea><\/span>\n<\/p>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"acceptance-932\"><span class=\"wpcf7-form-control wpcf7-acceptance\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"acceptance-932\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">Aceitar a <a href=\"https:\/\/obsidiansoft.com\/pt\/terminos-general\/\" target=\"_blank\">pol\u00edtica de privacidade<\/a><\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Enviar\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"101\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>A Obsidian disp\u00f5e de um conjunto m\u00ednimo, mas suficiente, de indicadores que permitem avaliar rapidamente a situa\u00e7\u00e3o atual de um servi\u00e7o TI: A disponibilidade, a capacidade, a qualidade de suporte ao utilizador e a quantifica\u00e7\u00e3o autom\u00e1tica do n\u00edvel de servi\u00e7o como c\u00e1lculo dos tr\u00eas anteriores<\/p>\n","protected":false},"author":12,"featured_media":6260,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":"","om_disable_all_campaigns":false,"inline_featured_image":false,"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[114],"tags":[],"class_list":["post-6299","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-pt-2"],"_links":{"self":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts\/6299","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/comments?post=6299"}],"version-history":[{"count":2,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts\/6299\/revisions"}],"predecessor-version":[{"id":7777,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/posts\/6299\/revisions\/7777"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/media\/6260"}],"wp:attachment":[{"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/media?parent=6299"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/categories?post=6299"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.obsidiansoft.com\/pt\/wp-json\/wp\/v2\/tags?post=6299"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}