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Architecture and integrations

Technical characteristics and integrations

Obsidian is a cloud-native microservice architecture, suited for hybrid and multicloud business environments and made up of the following new components:

  • AIOps domain-agnostic calculation engine.
  • Automatic and manual business modeling layer.
  • Information consumption layers: dashboards, reports and APIs.

This new architecture allows horizontal scaling for business environments and increases performance speed up to fifteen times compared to previous versions.
Webinar about the new features of Obsidian 3.0

PLATFORM

With Obsidian, it is possible to model IT services with data collected from monitoring tools, service desk tools and other sources within the organization, ensuring a thorough monitoring of the most relevant aspects of service provision management.

ON-PREMISES & CLOUD DEPLOYMENT

The deployment can be on-premises, cloud or hybrid. It also supports distributed architectures.

INTEGRATION WITH CORPORATE TOOLS

Easy integration with the organization's pre-existing monitoring and service desk tools.

SUPPORTS ITIL/ISO 20000 AND IT4IT

Aligned with ITIL/ISO 20000 processes and IT4IT value streams.

COMPATIBILITY WITH OTHER TOOLS

MONITORING TOOLS

  • Centreon
  • CheckMK
  • Cisco Prime
  • Citrix Director
  • Datadog
  • Dynatrace DC RUM
  • eG Innovations
  • Google analytics
  • IBM Tivoli
  • Icinga
  • InfluxDB / Chronograf
  • IP-Label Datametrie GX
  • IP-Label newtest
  • Microfocus OMi
  • Microsoft SCOM
  • Microsoft SCOM CB
  • Monse
  • Nagios
  • New Relic
  • Observium
  • Op5
  • OPManager
  • Oracle RUEI
  • Pandora FMS
  • Prometheus
  • Solarwinds
  • Websitepulse
  • Wocu
  • Zabbix
  • Zenoss
  • CLOUD SERVICES AND CONTAINER/VM PLATFORMS

  • Amazon AWS
  • Amazon EKS
  • Azure
  • Azure AKS
  • RedHat OpenShift
  • VMWare Virtual Center
  • VMWare vRealize Operations
  • SERVICE DESK TOOLS

  • BMC Remedy
  • CA Service Desk
  • EasyVista
  • FootPrints
  • Jira
  • Microsoft Service Manager
  • OTRS
  • Proactivanet ITSM
  • Service Desk Plus
  • ServiceNow
  •  

    Or any other tool that allows sending data to a RESTful web service.

    CMDBs

  • BMC Atrium CMDB
  • EasyVista CMDB
  • FootPrints CMDB
  • OTRS CMDB
  • Proactivanet CMDB
  • Service Desk Plus CMDB
  • ServiceNow CMDB
  • Obsidian is organized following ISO 20000 processes and ITIL good practices, and it is a key tool for the implementation of a service management system.

    There are three editions of the platform:

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    OBSIDIAN CORE

    Obsidian core’s open-source edition for developers and researchers of machine learning, deep learning, big data, control charts and other technologies used within Obsidian.

    This edition can only be accessed by invitation.

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    OBSIDIAN PROFESSIONAL

    Commercial edition of Obsidian with all platform features available. Suitable for all types of organizations.

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    OBSIDIAN ENTERPRISE

    Advanced edition for distributed deployments, with parallel computing and specialised requirements.