Organisations often have “sufficient data” to manage their IT services. However, it is available in raw formats, spread out across multiple tools, and managed out of different divisions or departments.
Many technical platform management and monitoring tools, service desk or business management tools such as ERPs are, among others, valid sources of information when it comes to calculating real-time IT service performance and it’s alignment with business requirements.
So, Obsidian gathers data retrieved from multiple sources to calculate service level and business process indicators, providing a comprehensive platform for modelling of IT services.
Obsidian is a Business Service Intelligence & Analytics platform, also considered a second generation BSM platform. It was mainly designed to help aligning IT Services with business objectives. It provides real-time, historic, and predictive metrics and indicators through innovative dashboards and reporting.
Obsidian integrates advanced statistical techniques as well as artificial intelligence algorithms, in order to provide a holistic view of IT service performance. Therefore, it allows to monitor and improve its alignment of IT services with business objectives. In addition, tt combines powerful many out-of-the-box features with advanced design tools for the creation of custom dashboards and reports to match all user requirements.
Some of the most relevant features of Obsidian are summarized as follows:
Architectural modelling of IT services, their dependency on other internal and external services and their impact on business processes.
Multi-threaded calculation engine allowing parallel calculation of real-time indicators for multiple services and their impact on business processes.
Out-of-the-box dashboards and reports, in addition to visual design tools to customize for any type of requirement.
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