New Obsidian 2.0

The Intelligent Management Platform for the alignment of IT services with business objectives

A new generation of “Smart” tools for Business-IT alignment

Organisations often have “sufficient data” to manage their IT services, although it is available in raw formats, spread out across multiple tools, and managed out of different divisions or departments.

Technical platform management and monitoring tools, service desk or business management tools such as ERPs are, among others, valid sources of information when it comes to calculating real-time IT service performance and it’s alignment with business requirements.

 

Obsidian provides a comprehensive platform for the modelling of IT services, using data retrieved from multiple sources to calculate service level and business process indicators.

What is Obsidian?

Obsidian is a Business Service Intelligence & Analytics platform, as a second generation BSM platform, designed to help align IT Services with business objectives, providing real-time, historic, and predictive metrics and indicators through innovative dashboards and reporting.

Obsidian integrates advanced statistical techniques as well as deep learning and machine learning algorithms, in order to provide a holistic view of IT service efficiency, as well as to monitor and improve its alignment with the business. Obsidian combines powerful design tools for the creation of out-of-the-box and custom dashboards and reports to match all user requirements.

AUTOMATIC ASSESSMENT OF SLA COMPLIANCE
ALIGNMENT OF IT SERVICES WITH BUSINESS OBJECTIVES
AUTOMATIC INTERPRETATION IN NATURAL LANGUAGE
SUPPORT FOR ITIL AND ISO 20000 PROVISION PROCESSES

PRIMARY FEATURES

The primary features of Obsidian are summarized as follows:

Service modelling

Architectural modelling of IT services, their dependency on other internal and external services, and their impact on business processes.

  • Drag&Drop functionality from multiple sources
  • Visual console for service modelling
  • Automatic normalization of metrics and indicators
  • Simultaneous modelling of various ITSM processes
  • Isometric map editor

Real-time calculation

Multi-thread calculation engine allowing parallel calculation of real-time indicators for multiple services and impact on business processes.

  • Automatic calculation of real-time, historic, and predictive indicators
  • Resolution of dependencies and circular references
  • Creation of synthetic indicators
  • Statistical algorithms using Machine Learning and Deep Learning techniques
  • Timeline analysis

Dashboards and reporting

Multiple dashboards and out-of-the-box reporting, in addition to custom dashboard creation tools for all types, as well as user or user group specific reports.

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