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Obsidian

Intelligent IT Service Modelling Platform to align IT with the business

A new generation of smart tools to align IT with the business

Some of the new features include:

  • Shorter reaction time, through intuitive dashboards that allow the user to locate problems at a glance, minimizing response time.
  • Productivity optimization, reducing team efforts required to find the origin of problems.
  • Anticipation of errors,  through leading indicators at the level of business processes and IT services.
  • Etc.
Ejemplo de dashboard de Obsidian 3.0

What is Obsidian?

Obsidian is a Business Service Intelligence & Analytics platform, part of the domain-agnostic AIOps market. It was mainly designed to help aligning IT Services with business objectives. It provides real-time, historic, and predictive metrics and indicators through innovative dashboards and reporting.

Intelligent IT service monitoring

Obsidian provides a holistic view of IT service performance. Therefore, it allows to monitor and improve its alignment of IT services with business objectives. In addition, tt combines powerful many out-of-the-box features with advanced design tools for the creation of custom dashboards and reports to match all user requirements.

AUTOMATIC ASSESSMENT OF SLA COMPLIANCE

ALIGNMENT OF IT SERVICES WITH BUSINESS OBJECTIVES

AUTOMATIC INTERPRETATION IN NATURAL LANGUAGE

SUPPORT FOR ITIL AND ISO 20000 PROVISION PROCESSES

PRIMARY FEATURES

Some of the most relevant features of Obsidian are summarized as follows:

Service modelling

Architectural modelling of IT services, their dependency on other internal and external services and their impact on business processes.

  • Drag&Drop functionality from multiple sources
  • Visual console for service modelling
  • Automatic normalization of metrics and indicators
  • Simultaneous modelling of various ITSM processes
  • Isometric map editor

Real-time calculation

Multi-threaded calculation engine allowing parallel calculation of real-time indicators for multiple services and their impact on business processes.

  • Automatic calculation of real-time, historic, and predictive insights
  • Resolution of dependencies and circular references
  • Creation of synthetic indicators
  • Timeline analysis

Dashboards and reporting

Out-of-the-box dashboards and reports, in addition to visual design tools to customize for any type of requirement.

FURTHER INFORMATION ABOUT INTELLIGENT IT SERVICE MONITORING TO ALIGN IT WITH THE BUSINESS

Don’t hesitate to contact us to request more information on  intelligent service monitoring with Obsidian. In addition, you can subscribe to the Obsidian newsletter or to the  Obsidian YouTube channel. It currently has 1590 subscribers. Consider also reading our blog and news sections for further insights about Obsidian. Finally, you can follow us on linked-in, facebook and twitter.