A new generation of smart tools to align IT with the business
Organisations often have “sufficient data” to manage their IT services. However, it is available in raw formats, spread out across multiple tools, and managed out of different divisions or departments.
Many technical platform management and monitoring tools, service desk or business management tools such as ERPs are, among others, valid sources of information when it comes to calculating real-time IT service performance and it’s alignment with business requirements.
So, Obsidian gathers data retrieved from multiple sources to calculate service level and business process indicators, providing a comprehensive platform for modelling of IT services.
What is Obsidian?
Obsidian is a Business Service Intelligence & Analytics platform, also considered a second generation BSM platform. It was mainly designed to help aligning IT Services with business objectives. It provides real-time, historic, and predictive metrics and indicators through innovative dashboards and reporting.
Intelligent IT service monitoring
Obsidian provides a holistic view of IT service performance. Therefore, it allows to monitor and improve its alignment of IT services with business objectives. In addition, tt combines powerful many out-of-the-box features with advanced design tools for the creation of custom dashboards and reports to match all user requirements.
AUTOMATIC ASSESSMENT OF SLA COMPLIANCE
ALIGNMENT OF IT SERVICES WITH BUSINESS OBJECTIVES
AUTOMATIC INTERPRETATION IN NATURAL LANGUAGE
SUPPORT FOR ITIL AND ISO 20000 PROVISION PROCESSES
PRIMARY FEATURES
Some of the most relevant features of Obsidian are summarized as follows:
Service modelling
Architectural modelling of IT services, their dependency on other internal and external services and their impact on business processes.
- Drag&Drop functionality from multiple sources
- Visual console for service modelling
- Automatic normalization of metrics and indicators
- Simultaneous modelling of various ITSM processes
- Isometric map editor
Real-time calculation
Multi-threaded calculation engine allowing parallel calculation of real-time indicators for multiple services and their impact on business processes.
- Automatic calculation of real-time, historic, and predictive insights
- Resolution of dependencies and circular references
- Creation of synthetic indicators
- Timeline analysis
Dashboards and reporting
Out-of-the-box dashboards and reports, in addition to visual design tools to customize for any type of requirement.
- Customization of dashboards and reports
- Automatic data2text natural language interpretation
- Execution of Simulation Scenarios
- Business impact analysis
- IT Balanced Scorecards
FURTHER INFORMATION ABOUT INTELLIGENT IT SERVICE MONITORING TO ALIGN IT WITH THE BUSINESS
Don’t hesitate to contact us to request more information on intelligent service monitoring with Obsidian. In addition, you can subscribe to the Obsidian newsletter or to the Obsidian YouTube channel. It currently has 1810 subscribers. Consider also reading our blog and news sections for further insights about Obsidian. Finally, you can follow us on linked-in, facebook and twitter.
