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Obsidian presents data2text

A new way to view reality

Data2Text · NLG Technology applied to IT Service Management

One of Obsidian’s differentiating characteristics is its ability to incorporate automatic interpretation in natural language of data displayed in dashboards, reports, and notifications.


This data2text feature requires no extra configuration and is included in both the Professional and Enterprise editions. It is available in all 5 languages supported by Obsidian: Spanish, Portuguese, English, French and Catalan.


As shown in the following video, real-time service information showing availability, capacity, service desk and service level can be collected from any service dashboard by simply running the cursor over each area.

This interpretation incorporates important quantitative and qualitative information for the user such as the following examples:

  • Incorporation of comparative data: Analysis of month on month data, current vs. projected data, daily averages or any given thresholds.
  • Root cause analysis: If the source of an event is an element of the service itself or a service dependency, whilst following cause-and-effect relationships defined during the modelling stage.
  • Adaptation of text to each individual: profile-specific information for technical roles, IT management, business, clients, etc.
  • Incorporation of progress reporting: Explanation of accumulated down-time, time remaining until SLA breach, etc.
  • Damage assessment reporting: Evaluate the impact of each event on availability and service level once services are restored.


No other tool on the market offers these types of features. Data2text is the product of a collaborative effort between Obsidian and the Intelligent Systems unit of the Research Centre for Information Technology at the University of Santiago de Compostela (CiTIUS, Centro de Investigación en Tecnologías de la Información de la Universidad de Santiago de Compostela).


If you are interested in obtaining further information regarding data2text or any other Obsidian feature, please get in contact via the following contact form.



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Personal data collected through this form is to be used only for the purpose of attending your request. You may exercise your rights to access, rectification, and cancellation by applying in writing to Obsidian Soft, Av. General Perón 29, planta 16 · 28020 · Madrid.

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