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Obsidian Business Service Intelligence


Agile testing services with Xray
Agile testing implementation using Xray

Xray is the leading test management tool for Jira environments. It allows teams to manage agile testing activities in DevOps environments, integrating with test automation frameworks such as Cypress, Applitools, Selenium, Robot, Karate, etc....

As constantes vitais da ti para o negócio
The vital signs of IT for a business

Obsidian has a set of minimum, but sufficient indicators that allow a rapid assessment of the current situation of an IT service: Availability, capacity, quality of user support and automatic quantification of the service level as a calculation of the previous three. These are the...

Demand and capacity management at Camper
Demand and capacity management at Camper

Enric Roca (Camper) and Diego Berea (Obsidian) deliver a presentation at BrightTalk about the implementation of demand management processes and capacity management of Camper IT services using the Obsidian service monitoring platform....

Técnicas de inteligencia artificial para la interpretación automática de indicadores de gestión de servicios en GigaTIC2017. Data2text y lenguaje natural
Automatic interpretation of service management indicators

Alberto Bugarín, professor of artificial intelligence, and Diego Berea, Director of Obsidian, gave a presentation about the use of data2text NGL for the automatic interpretation of service management indicators implemented in Obsidian. ...

Automated SLA control
Automation of the control of a supplier’s SLA

At the Vision17 event of itSMF Spain, of which Obsidian has been a gold sponsor, Diego Berea presented a case study on automation in the control of a supplier's SLAs, using ITIL / ISO 20000 metrics and indicators to build a real-time model of service...

Research article about fuzzy logic applied to Obsidian. Obsidian's scientific production.
Research article about fuzzy logic applied to Obsidian

The USC team of researchers involved in the development of Obsidian continues to increase its scientific production. They have just published a reasearch article about fuzzy logic titled Using Fuzzy Sets in a Data-to-Text System for Business Service Intelligence. This article was presented at the 16th...

SLA automation with Obsidian
Automate your SLAs in a matter of days

Does your organization have a service desk tool? What about monitoring tools? Most certainly, you will have an ERP and other business applications, all with SLAs. But did you know you can automate you SLAs?...

Setting up Obsidian with advanced configuration options
Setting up Obsidian

Obsidian combines an almost immediate setup of preconfigured functionalities with all kinds of customization and advanced configuration options....