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Obsidian Business Service Intelligence

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Técnicas de inteligencia artificial para la interpretación automática de indicadores de gestión de servicios en GigaTIC2017.
Automatic interpretation of service management indicators

Presentation at GigaTIC2017, event organized by iTSMF and ISACA, of the research on the automatic interpretation of service management indicators implemented in Obsidian. Realized by the professor of artificial intelligence Alberto Bugarín and by the director of Obsidian, Diego Berea....

Automation of the control of a supplier’s SLA

At the Vision17 event of itSMF Spain, of which Obsidian has been a gold sponsor, Diego Berea presented a case study on automation in the control of a supplier's SLAs, using ITIL / ISO 20000 metrics and indicators to build a real-time model of service...

Artigo de pesquisa sobre lógica difusa aplicada à Obsidian
Scientific production of Obsidian

The USC research team involved in the development of Obsidian, has just published the article  Using Fuzzy Sets in a Data-to-Text System for Business Service Intelligence presented at the 16th International Workshop on Intuitionistic Fuzzy Sets and Generalized Nets. It describes the techniques of fuzzy logic used in...

Automate your SLAs in a matter of days

Does your organization have a service desk tool? What about monitoring tools? Most certainly you will have an ERP, among other business applications. Using data provided by these types of tools, it is possible to model an organization’s IT services, following ITIL best practices and ISO...

Setting up Obsidian

Tools as a means, not an end Obsidian's philosophy combines an almost immediate setup, by activating a series of pre-configured out-of-the-box functionalities with all kinds of personalization options, with advanced configuration. The initial Obsidian installation process can be completed in a matter of minutes using a...

New trends in IT Service Management monitoring

Last Tuesday 9 August, David A. Smith, together with Diego Berea, presented a Bright Talk webinar on new trends in IT Service Management monitoring. Register for free on Bright Talk to watch it. Get first-hand information regarding recent developments in business-IT alignment requirements, BSM (business...

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