On Wednesday March 21 2018, Enric Roca, IT Infrastructure Manager at Camper, and Diego Berea, Director of Obsidian, gave a presentation on BrightTalk about the implementation of Camper’s IT platform for service capacity management and demand management processes using the Obsidian service monitoring platform.
The video of the presentation is available on YouTube. Currently, it has 28399 views and 300 likes. The video is in Spanish, but subtitles are available in English, Portuguese, and Spanish.
If you wish to be updated about new videos posted by Obsidian, subscribe to our channel and YouTube will notify you whenever new content is available.
You can access the video of the webinar by logging in to one of your social network accounts
Capacity management versus demand management
ITIL and ISO 20000 describe both an IT service capability management process and a demand management process.
- What are the differences between the two?
- How can they be implemented effectively in an organization?
- Is it possible to automate them?
- Lastly, can they be given intelligence?
Effective implementation of these processes in organizations providing IT services is not without its challenges. This presentation shows some keys to implementing these processes successfully, following ITIL best practices and the requirements of ISO 20000-1:2018.
A Success Story: Demand and capacity management with Obsidian in Camper
First of all, based on Camper’s real case, Enric Roca shows how to calculate service level indicators to develop dashboards and reports showing SLA compliance levels, both in real time and as a historical analysis.
Then, Diego Berea goes on to present the capacity management process and how to handle it at the component, service, and business levels.
Finally, the presentation describes how to analyze the demand, apply artificial intelligence techniques to estimate their evolution and detect behavioral patterns.
Other Obsidian Presentations on BrightTalk
It was the second consecutive year that Obsidian participated in the itSMF Spain tools course. In 2017, the webinar presented by Raquel Fernández dealt with the calculation of SLAs using Obsidian.
Previously, in 2016, Diego Berea presented another webinar with David A. Smith about New trends in IT service monitoring.
If you want more information about intelligent service monitoring with Obsidian or other features of our platform, please contact us via the attached form.
NOTE Only professional e-mail addresses are accepted. Requests from gmail, yahoo, hotmail, etc. accounts will not be processed.
The personal data collected via the form will be used to process your request. You may exercise your rights of access, rectification and cancellation by writing to Obsidian Soft, calle Méndez Álvaro, 20 · 18045 · Madrid.
You can also subscribe to our newsletter or to our YouTube channel, which currently has 1650 subscribers. You may also be interested in reading our blog, as well as the snews section of our website in order to find our more about Obsidian. Lastly, you can follow us on LinkedIn, Facebook and Twitter.