Automated SLA control
At the Vision17 event of itSMF Spain, of which Obsidian was a gold sponsor, Diego Berea presented a case study on automation in the control of a supplier’s SLAs. To do this, ITIL/ISO 20000 metrics and indicators are used to build a real-time model of service monitoring based on Obsidian. This way, Obsidian simplifies even more the tasks of data analysis and compliance level control.
The presentation can be seen on our Youtube channel, and it currently has 14119 visits on YouTube and 440 likes.
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If you want more information about SLA control and monitoring with Obsidian, or other features of our platform, please contact us via the attached form.
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