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Obsidian Business Service Intelligence

Obsidian, gold sponsor of GigaTIC18

On April 19, GigaTIC18 will take place in Barcelona, organized by itSMF and ISACA. The event is entitled “Beyond the future: loT, IA, Data Science, GDPR”.

For the second consecutive year, Obsidian will be the gold sponsor of this event, as part of its commitment to promote awareness of service management in its different aspects (ITIL, ISO 20000, IT4IT, etc.). This sponsorship agreement will make it possible to disseminate the “business service intelligence” vision proposed by Obsidian to integrate dashboard reports of information originating from service desk tools, monitoring platforms and business applications in real time, thereby achieving a holistic view of IT services.

In this edition, Obsidian will give a presentation entitled “The IT-Business (dis)alignment: How to apply business analysis tendencies in IT”: The potential and capabilities of analytics, business intelligence, data science platforms, etc. are continually increasing. Many organizations use them successfully to support their business. However, very few extend the use of this type of platform to the analysis of IT. Why is this so? Our presentation shall outline certain key points related to successfully applying in IT what already works in business and shall clearly and concisely present concepts, recommendations and good practices which can be applied in any kind of organization.

More information about congreso GigaTIC18itSMF España, and Obsidian