Does your organization have a service desk tool? What about monitoring tools? Most certainly, you will have an ERP and other business applications, all with SLAs. But did you know you can automate you SLAs?
Using data provided by these types of tools, it is possible to model an organization’s IT services, following ITIL best practices and ISO 20000 requirements, as well as to define dependencies between services and automate the generation of service level compliance dashboards and reports.
The new Obsidian 2.0 platform not only provides these types of dashboards and reports, but also incorporates an automatic interpretation of indicators, facilitating even more analysis and compliance control tasks.
Obsidian 2.0, the new release from the first new generation Business Service Intelligence & Analytics tool, was introduced in an event that took place on October 25, 26 and 27 at venues in Madrid, Barcelona and Lisbon respectively.
The average time for the initial implantation of an Obsidian project is less than three weeks, assuring a quick ROI. It uses data which is already being calculated by the organization to improve analysis of IT service level or business level indicators, in order to increase the organisation’s control and analysis capabilities.
Access the presentation made at BrightTalk about how to automate the calculation of service level agreements (in Spanish).
If you want more information about SLA automation with Obsidian, or other features of our platform, please contact us via the attached form.
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