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Obsidian Business Service Intelligence

Author: Obsidian

Técnicas de inteligencia artificial para la interpretación automática de indicadores de gestión de servicios en GigaTIC2017. Data2text y lenguaje natural
Automatic interpretation of service management indicators

Alberto Bugarín, professor of artificial intelligence, and Diego Berea, Director of Obsidian, gave a presentation about the use of data2text NGL for the automatic interpretation of service management indicators implemented in Obsidian...

Automated control of a provider's SLA
Automation of the control of a supplier’s SLA

At the Vision17 event of itSMF Spain, of which Obsidian has been a gold sponsor, Diego Berea presented a case study on automation in the control of a supplier's SLAs, using ITIL / ISO 20000 metrics and indicators to build a real-time model of service...

Obsidian 2.2 roadmap presentation
Roadmap and presentation of the features in Obsidian 2.2

On November 28, a presentation of the features incorporated in Obsidian with release 2.2 of its roadmap was made, in a meeting with partners from the United States and Canada. The session consisted of an initial presentation and a demo....

Obsidian, gold sponsor of Vision17 of itSMF Spain

The next edition of the 12th National Congress and Exhibition VISION17 will take place in Madrid on October 19 and 20, under the theme "The Transformation of IT for an Agile and Digital Enterprise". Obsidian will be the gold sponsor of this event, in its commitment...

Event about Obsidian organized by Sopra Steria in Madrid

On Wednesday March 22, 2017 in Madrid, Sopra Steria is organizing an event on "Monitoring of managed services that give value to the business" with Obsidian. The event is aimed at professionals with concerns about improving their processes, methodologies and tools to measure and ensure the...

Obsidian, gold sponsor of GigaTIC18
Obsidian, gold sponsor of GigaTIC18

Next April 19, GigaTIC18 will take place in Barcelona, organized by itSMF e ISACA, under the theme "Beyond future: loT, IA, Data Science, GDPR". For the second year in a row, Obsidian will be the gold sponsor of this event...

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